COVID-19 Updates

Last updated Wednesday 5 August 2020

As you will be aware, the Victorian Government has introduced Stage 4 restrictions to metropolitan Melbourne and Stage 3 restrictions to regional Victoria to slow the spread of coronavirus (COVID-19).

These restrictions came into affect in metropolitan Melbourne on Sunday 2 August at 6:00pm. The regional restrictions will start at midnight Wednesday 5 August. Restrictions are currently in place for the next six weeks until Sunday 13 September 2020 for all Victorians. 

Please note: from Thursday 6 August a childcare permit is required to access our metropolitan services.

This page provides a detailed update on what these restrictions mean for your family in relation to child care and resulting changes to our services.

There is no need to cancel your upcoming bookings as our services are able to waive gap fees if a child is absent. Further details on this are listed below.

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Our Customer Service Team is also available to answer questions, please contact them via email ( or submit the contact us form below..

In addition, you can speak to your Centre Manager / Coordinator when next in centre.


Metropolitan services

Our metropolitan Early Learning Centres (ELC) and Outside School Hours Care (OSHC) services will remain open during restrictions.

From Thursday 6 August, only the children of permitted workers and vulnerable kids will be able to access childcare and kinder, including our ELC and OSHC services.

The Victorian Government's website provides information to parents and guardians on how they can seek a permit to access childcare.

Reasons for this permit might include the other parent also being a permitted worker or because it is a single parent household. For the purposes of childcare and kinder, a permitted worker can also include someone working from home.

There are two types of childcare permits available:

  • Permitted Worker Permit (including childcare)
  • Access to Childcare and Kinder (Working from Home) form

Without this documentation, we will not be able to accept your child at our service. Please revise the specific requirements of each form before applying.

Access childcare permit application forms.

Our metropolitan services include:  

Site Name Suburb
Early Learning Centres
Clyde North Moroak Crescent Clyde North
Clyde North Clyde North
Craigieburn West Craigieburn West
Cranbourne North Cranbourne North
Derrimut Derrimut
Epping North Epping North 
Kororoit Creek Burnside Heights  
Mernda Mernda 
Narre Warren Narre Warren
Pakenham Pakenham 
Point Cook Point Cook 
Tarneit Tarneit 
Taylors Hill Taylors Hill
Truganina South Truganina
Wyndham Vale Wyndham Vale
Before and After School Programs (BASP) / Outside School Hours Care (OSHC)
Aitkens Creek Primary Craigieburn
Barton Primary Cranbourne West
Derrimut Primary Derrimut 
Featherbrook College Point Cook
Harvest Home Primary Epping North
John Henry Primary Pakenham
Kororoit Creek Primary Burnside Heights
Mernda Central Primary Mernda
Mernda Park Primary Mernda
Point Cook College Point Cook
Taylors Hill Primary Taylors Hill
Truganina South Primary Truganina
Tulliallan Primary Cranbourne North
Wilandra Rise Primary Clyde North


Regional services

Our ELC and OSHC services in Regional Victoria will remain open to families who require onsite care.

Our regional services include:

Site Name Suburb
Early Learning Centres
Lightning Reef North Bendigo
Happy Days Macarthur Square Campbelltown, NSW
Torquay Torquay
Before and After School Programs (BASP) / Outside School Hours Care (OSHC)
Armstrong Creek Primary Armstrong Creek
Bannockburn Primary Bannockburn
Castlemaine Campbells Creek
Echuca Primary Echucha
Holy Rosary Primary White Hills (Bendigo)
Horsham Horsham
Lightning Reef Primary  North Bendigo
St Francis Primary Strathfieldsaye (Bendigo)
St Kilians Primary Bendigo
St Liborius Primary Eaglehawk (Bendigo)
St Monica's School Kangaroo Flat (Bendigo)
Torquay Primary Torquay

Retain your existing bookings

We understand families who are keeping their children at home during this six week period may be inclined to cancel their upcoming bookings.

However, there is no need to cancel your permanent bookings as our services are able to waive gap fees if a child is absent. This means you can retain your current enrolment and booking with no financial impact if your child is absent. 

Retaining bookings also provides essential support to our services now and in the future.

If you do plan on keep your child at home, please advise our Customer Service Team via email ( so our services can manage appropriate staffing levels. You can also contact your Centre Manager or Coordinator directly.

Health and safety measures

We understand there is heightened concern around the safety of sending children to child care and education services during this period. 

Please be assured we are taking every precaution recommended by the Department of Health and Human Services (DHHS) to ensure the health and safety of the children, staff and families who attend our centres.

With these actions, and the increased vigilance of everyone adhering to restriction guidelines, we are best placed to keep the community safe and avoid the spread of COVID-19.

As always, please continue to take the necessary precautions at home to help slow the spread of coronavirus (COVID-19).

Stay safe by:

  • Regularly washing your hands
  • Keeping at least 1.5 metres from other people
  • Staying home if you feel unwell
  • Wear face coverings when leaving the house

If you have symptoms of coronavirus (COVID-19) get testedThe DHHS website has a full list of Victorian testing locations available on their website.

In addition, the use of face coverings for people over 12 years of age is now mandatory throughout Victoria (including regional areas). This restriction came into affect on Sunday 2


Interpreting resources and support services:


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If you have any questions about the information on this page, complete the form below and our Customer Service Team will respond.

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