Last updated Wednesday 5 August 2020
As you will be aware, the Victorian Government has introduced Stage 4 restrictions to metropolitan Melbourne and Stage 3 restrictions to regional Victoria to slow the spread of coronavirus (COVID-19).
These restrictions came into affect in metropolitan Melbourne on Sunday 2 August at 6:00pm. The regional restrictions will start at midnight Wednesday 5 August. Restrictions are currently in place for the next six weeks until Sunday 13 September 2020 for all Victorians.
Please note: from Thursday 6 August a childcare permit is required to access our metropolitan services.
This page provides a detailed update on what these restrictions mean for your family in relation to child care and resulting changes to our services.
There is no need to cancel your upcoming bookings as our services are able to waive gap fees if a child is absent. Further details on this are listed below.
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Our Customer Service Team is also available to answer questions, please contact them via email (email@example.com) or submit the contact us form below..
In addition, you can speak to your Centre Manager / Coordinator when next in centre.
Our metropolitan Early Learning Centres (ELC) and Outside School Hours Care (OSHC) services will remain open during restrictions.
From Thursday 6 August, only the children of permitted workers and vulnerable kids will be able to access childcare and kinder, including our ELC and OSHC services.
The Victorian Government's website provides information to parents and guardians on how they can seek a permit to access childcare.
Reasons for this permit might include the other parent also being a permitted worker or because it is a single parent household. For the purposes of childcare and kinder, a permitted worker can also include someone working from home.
There are two types of childcare permits available:
- Permitted Worker Permit (including childcare)
- Access to Childcare and Kinder (Working from Home) form
Without this documentation, we will not be able to accept your child at our service. Please revise the specific requirements of each form before applying.
Our metropolitan services include:
Our ELC and OSHC services in Regional Victoria will remain open to families who require onsite care.
Our regional services include:
Retain your existing bookings
We understand families who are keeping their children at home during this six week period may be inclined to cancel their upcoming bookings.
However, there is no need to cancel your permanent bookings as our services are able to waive gap fees if a child is absent. This means you can retain your current enrolment and booking with no financial impact if your child is absent.
Retaining bookings also provides essential support to our services now and in the future.
If you do plan on keep your child at home, please advise our Customer Service Team via email (firstname.lastname@example.org) so our services can manage appropriate staffing levels. You can also contact your Centre Manager or Coordinator directly.
Health and safety measures
We understand there is heightened concern around the safety of sending children to child care and education services during this period.
Please be assured we are taking every precaution recommended by the Department of Health and Human Services (DHHS) to ensure the health and safety of the children, staff and families who attend our centres.
With these actions, and the increased vigilance of everyone adhering to restriction guidelines, we are best placed to keep the community safe and avoid the spread of COVID-19.
As always, please continue to take the necessary precautions at home to help slow the spread of coronavirus (COVID-19).
Stay safe by:
- Regularly washing your hands
- Keeping at least 1.5 metres from other people
- Staying home if you feel unwell
- Wear face coverings when leaving the house
If you have symptoms of coronavirus (COVID-19) get tested. The DHHS website has a full list of Victorian testing locations available on their website.
In addition, the use of face coverings for people over 12 years of age is now mandatory throughout Victoria (including regional areas). This restriction came into affect on Sunday 2 August.
Interpreting resources and support services:
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If you have any questions about the information on this page, complete the form below and our Customer Service Team will respond.