Bookings now open for our 2021 Summer School Holiday Program

Learn more

Eligibility

Once your child is enrolled in primary school (aged five to 12), they are eligible to be booked into our School Holiday Programs.

Prices

Prices differ slightly at each location - you can find your local School Holiday Programs for more information. Different fees are set for each day, depending on whether it is a headquarters, incursion or excursion day. A list of fees for each holiday program is available four weeks prior to the holiday program start date (on the location's website, or in hard copy at the location). Prices may be reduced if you are eligible for the Child Care Subsidy.

How to make a booking

Enrolments and bookings are managed through an online system called My Family Lounge.

My Family Lounge allows you to:

  • enrol your child in our programs
  • submit a new booking request
  • manage existing bookings (you can cancel with more than seven days’ notice).
  • update your details

The system can be accessed via desktop or mobile devices (download the app via the Apple App Store or Google Play).

Already have a My Family Lounge account with YMCA Children's Programs? Sign in here.

New to our programs? Follow the steps at the bottom of this page to start your enrolment and bookings process.

Alternatively, if you have a few more questions and you're not quite ready to book, our team will be happy to help - simply fill in our enquiry form and someone will get back to you.

  • Register for an account

    My Family Lounge is an online booking and enrolment system which allows families to amend or update information at their convenience.

    This paperless systems allows you to:

    • Enrol your child/ren in our programs
    • Submit a new booking request
    • Manage existing bookings
    • Update your contact details

    It can be accessed via desktop or mobile devices (download the app via the Apple App Store or Google Play).

    To create a My Family Lounge account, visit their registration portal. You will be asked to set up an account with a username and password.

    Once you have registered you will be sent an email with a link to follow to complete your enrolment.

    Visit the registration portal

  • What you need to get started

    As you complete your enrolment you will be asked to provide certain information in order to secure a spot for your child.

    We suggest preparing the following documentation before setting up an account:

    • Contact information: Contact information is required for the person who will be responsible for the account. Please note: The primary contact would also be the parent or guardian registered for Centrelink benefits.
    • Secondary contact: You will also be asked to add a secondary contact, which is the additional parent/guardian.
    • Billing information: Your child cannot commence care with us until a payment method has been set up. Please provide the following billing information: credit card details or bank card details.
    • Action plans, birth certificates and immunisation history statements.
  • Completing the enrolment form

    You can complete your child's enrolment form by actioning the following:

    1. Enter the primary contact details for the person who will be responsible for the account. Add the secondary contact which is the additional parent or guardian.
    2. For each child you are enrolling you will be asked to complete a separate enrolment form.
    3. Add which centre or service you want to attend.
    4. Provide any medical or dietary requirements for your child are provided.
    5. Upload action plans, birth certificates and immunisation history statements.
    6. Choose your preferred payment method. Remember, your child cannot commence care with us until a payment method has been set up.
    7. Read all the information thoroughly. It is important you feel informed and confident before starting care with us. Almost there...please read and agree to the terms and conditions of the YMCA and type your name in the box.
    8. Submit! Click on the submit button when you have completed all of the above. If something is missing, any areas still needing information will be highlighted red at the top of the page.
  • Submitting a booking request

    Submitting a booking request for your child's preferred start date and day(s) of care puts their name on the waitlist at the centre you have selected.

    Booking requests are made via your My Family Lounge account clicking 'new request' under the 'booking request' section. Please follow the guided four step process and click 'save' once completed.

  • Accepting your offer

    Once you have received via email your offer of place for your child to attend, you will have three days to accept it. If you have not accepted your offer within three days, it will expire and those requested days will then become available to the next family who is on the wait list. You may resubmit another booking request and follow the same process.

  • Orientation process

    Outside School Hours Care (OSHC)

    Our Outside School Hours Care services include Before and After School Programs and School Holiday Programs.

    Our orientation process for school aged children is focused on establishing relationships with their peers and our team of educators.

    While introducing children to the OSHC space our educators build a rapport by asking about their current interests and focuses at school.

    Children also receive peer orientation from other students who already attend OSHC, including friends, classmates or older siblings. 

    Parent and guardian attendance is not required, as our OSHC services operate within school facilities that children are highly familiar with.

    If you would like further details on this process or if your child requires additional support, please speak with your Program Coordinator. 

  • Manage your account

    Once you have enrolled with YMCA Children's Programs, we recommend reviewing the resources and support service available in our account management section.

    This include advice on accessing the Child Care Subsidy, details on our fortnightly debit cycle and directions on updating bank details.

    The Child Care Subsidy (CCS) helps eligible families access approved and registered child care providers, by partially subsidising the cost of daily fees.

    CCS is provided by the Federal Government and is managed through their Services Australia agency.