Debit process update

Due to the ongoing service access restrictions, our Customer Service Team will continue processing your direct debits manually until further notice. This is the best way to ensure families are charged correctly.

As you can appreciate, the manual process creates a larger volume of work for our Customer Service Team to get through. Subsequently, we may not be able to contact you directly within the standard fortnightly period to complete your manual debit.

To support us during this period, we're asking families currently attending our services to make direct contact with our Customer Service Team to process your fortnightly direct debit. This will ensure that your account remains up to date.

Our Customer Service Team can be contacted via email or by calling (03) 8371 0500 during business hours. A team member will complete your direct debit over the phone.

Thanks for your ongoing support and understanding during this difficult period.

YMCA Children’s Programs operates on a fortnightly debit cycle to withdraw payments for our services.

On a debit week, families will receive an account statement on the Monday and the direct debit is processed on the Thursday.

Payment is withdrawn for the next two weeks of care your family has booked.

This process is the same across all our programs including Early Learning, Before and After School Programs and School Holiday Programs.

Families are encouraged to review the following support documents:

Account management fees

The account management fees listed below are applicable to all families.

Account management


Credit card fee

1.5% inc GST

Dishonour fee

$20.00 inc GST

Reinstatement for suspended accounts

$100.00 inc GST

Customer Service Team

Our dedicated Customer Service Team manages the direct debit process. They work Monday to Friday during business hours.

If you have any questions about a statement or your account, please contact the team via:

Need to update your bank details?

Simply complete our update bank details form and a Customer Service Team member will update your account.

Alternatively, families can update bank details directly through their My Family Lounge account.

Other YMCA services

Please note that child care services offered by other YMCA associations or YMCA managed facilities (e.g. recreation facilities, camp sites) may operate alternative debit cycle processes.

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