YMCA Children’s Programs operates on a fortnightly debit cycle to withdraw payments for our services.
On a debit week, families will receive an account statement on the Monday and the direct debit is processed on the Thursday.
Payment is withdrawn for the next two weeks of care your family has booked.
This process is the same across all our programs including Early Learning, Before and After School Programs and School Holiday Programs.
Families are encouraged to review the following support documents:
- 2023 Debit Calendar: outlines key dates in the debit cycle up to December 2023
- Provision and Payment of Fees Procedure: outlines the responsibilities of the YMCA and account holders.
Account management fees
The account management fees listed below are applicable to all families.
|
Account management |
Fee |
|
Credit card fee |
1.5% inc GST |
|
Dishonour fee |
$20.00 inc GST |
|
Reinstatement for suspended accounts |
$100.00 inc GST |
Customer Service Team
Our dedicated Customer Service Team manages the direct debit process. They work Monday to Friday during business hours.
If you have any questions about a statement or your account, please contact the team via:
- Phone: (03) 8371 0500
- Contact form: submit a contact enquiry
Need to update your bank details?
Simply complete our update bank details form and a Customer Service Team member will update your account.
Alternatively, families can update bank details directly through their My Family Lounge account.
Other YMCA services
Please note that child care services offered by other YMCA associations or YMCA managed facilities (e.g. recreation facilities, camp sites) may operate alternative debit cycle processes.