Last updated: Wednesday 20 October 2021

From Friday 22 October children of fully vaccinated parents / guardians are able to attend childcare again. Both parents / guardians must be fully vaccinated (have received two doses of a recognised COVID-19 vaccine) prior to their child attending.

In a single parent family, only the parent/guardian caring for the child needs to be fully vaccinated prior to their child attending.

This change does not affect children currently attending our centres (children of authorised workers, vulnerable families or single working parents). These children can continue to access childcare regardless of their parent/guardian’s vaccination status.

Parents / guardians who want their child to start attending on Friday 22 October will need to provide proof of vaccination for each parent or guardian to their centre. This can be in the form of:

  • Immunisation history statement available from Australian Immunisation Register (AIR)
  • MyGov COVID-19 digital certificate
  • Service Victoria app showing COVID-19 digital vaccination certificate linked or,
  • Document or proof of relevant medical exemption.

This evidence be verified by our centre staff. The only information remaining on our file will be our record of the parent/guardian’s vaccination status.

Unfortunately, if you are unable to provide proof of vaccination we won’t be able to accept your child into our centre.

From Friday 5 November, our centres will reopen to all children, regardless of their parent / guardian’s vaccination status.

Our centres have a COVID-safe plan in place and all educators will be fully vaccinated by Monday 29 November in accordance with the government guidelines.

Please note that all dates stated above are indicative and are subject to change according to public health advice from the Victorian Government.

If you have any questions about this process, please don’t hesitate our customer service team at or (03) 8371 0500.

A summary of how our services operate in COVIDSafe settings is detailed below.

Our commitment to safety and hygiene remains vigilant, and we will continue to monitor government updates and guidelines closely.

Please remember:

  • If you, your child, or a family member develops symptoms of a fever, chills or sweats, cough, sore throat, shortness of breath, runny nose, loss of smell or taste, you should get tested at a coronavirus (COVID-19) testing facility and stay home.
  • Wear a mask at all times at drop-off and pick-up.
  • Access to families will be restricted to the centres foyer, with staff collecting and dropping off children within this space.
  • Notify our staff if anyone in your family has been unwell or recently tested.
  • Practice good hygiene of handwashing for at least 20 seconds and sanitising when entering and exiting any locations.
  • Maintain physical distancing, keep at least 1.5 metres away from others.

If our staff identify your child as being unwell, we will need to prevent them from entering our service for the health and safety of other children and staff. Similarly, if a child displays symptoms of being unwell, its critical parents/guardians respect the health and safety of others at the centre and collect them immediately.

If you have frequented any of the exposure sites during the nominated timeframes, please stay home and get tested. 
There are a number of information and support channels available:

Coronavirus hotline: If you are concerned, call the coronavirus hotline 1800 675 398 (24 Hours).

Interpreting service: If you need an interpreter, call TIS National on 131 450.

Translated resources:

If you have any questions about the above, please contact our Customer Service Team via our current families contact form or call us on (03) 8371 0500 during business hour.

Stay safe and take care.


List of metropolitan services

Early Learning Centres

Site Name
Clyde North Clyde North
Clyde North Moroak Crescent Clyde North
Craigieburn West Craigieburn West
Cranbourne North Cranbourne North
Derrimut Derrimut
Epping North Epping North
Kororoit Creek Burnside Heights
Mernda Mernda
Narre Warren Narre Warren
Pakenham Pakenham
Point Cook Point Cook
Tarneit Tarneit
Taylors Hill Taylors Hill
Truganina South Truganina
Wyndham Vale Wyndham Vale

Outside School Hours Care (OSHC)

Site Name
Aitkens Creek Primary Craigieburn
Barton Primary Cranbourne West
Derrimut Primary Derrimut
Featherbrook College Point Cook
Harvest Home Primary Epping North
John Henry Primary Pakenham
Kororoit Creek Primary Burnside Heights
Mernda Central Primary Mernda
Mernda Park Primary Mernda
Point Cook College Point Cook
Taylors Hill Primary Taylors Hill
Truganina South Primary Truganina
Tulliallan Primary Cranbourne North
Wilandra Rise Primary Clyde North

School Holiday Programs (SHP) based in recreation facilities

Site Name
Ashburton Pool and
Recreation Centre
Boroondara Sports Complex Balwyn
Darebin Community
Sports Complex
Macleod Recreation
and Fitness Centre

List of regional services

Early Learning Centres

Site Name
Lightning Reef North Bendigo
Happy Days Macarthur Square Campbelltown, NSW
Torquay Torquay

Outside School Hours Care (OSHC)

Site Name
Armstrong Creek Primary Armstrong Creek
Bannockburn Primary Bannockburn
Castlemaine Campbells Creek
Echuca Primary Echuca
Holy Rosary Primary White Hills (Bendigo)
Horsham Horsham
Lightning Reef Primary North Bendigo
Marist College Bendigo Maiden Gully (Bendigo)
Sacred Heart College Yarrawonga
St Francis Primary Strathfieldsaye (Bendigo)
St Kilians Primary Bendigo
St Liborius Primary Eaglehawk (Bendigo)
St Monica's Primary School Kangaroo Flat (Bendigo)
St Therese's Primary School Kennington (Bendigo)
Torquay Primary Torquay
Trafalgar Primary Trafalgar

School Holiday Programs (SHP) based in recreation facilities

Site Name
Bass Coast Aquatic and Leisure Centre Wonthaggi
Bellbird Park Indoor Centre Drouin
Phillip Island Leisure Centre Cowes

Interpreting resources and support services:


Contact us form

If you have any questions about the information on this page, complete the form below and our Customer Service Team will respond.

Current families contact form

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