Looking to book into either the Y’s Before and After School Care or our School Holiday Programs for the first time?
We've outlined the registration and booking process for you in four easy steps.
Already have a My Family Lounge account with the Y? Follow the Book your child's place steps below.
1. Register by creating a My Family Lounge account with the Y
If this is your first time booking into our programs, you'll need to register for a My Family Lounge account with the Y to enrol your child. My Family Lounge is our online booking and enrolment system. Once you have enrolled you will be able to use your account any time you wish to book our child care services.
Once you have registered you will be sent an email so you can continue your enrolment at a time that is convenient to you.
The first time you register with My Family Lounge you will need to use the mobile or desktop webpage, not the My Family Lounge app. Once registered, you can use the My Family Lounge app, which you can download via the Apple App Store or Google Play.
2. Gather your documents
To complete your enrolment, you'll need to provide certain information. We suggest collecting the following documents before you get started.
- Payment information: You'll need to add your billing information to set up a direct debit. You can do this by selecting 'Update billing information' on the top right hand corner of the enrolment form. Please note your child will not be able to start care until these details have been provided.
- Contact information: You'll need to provide primary and secondary contact details for your account. The primary contact is the parent or guardian registered for Centrelink benefits.
- Centrelink Customer Reference Number (CRN): You'll need to provide your child's CRN as well as the CRN for the person claiming Child Care Subsidy (we'll need this to submit your Child Care Subsidy application).
- Immunisation history statement: You'll need to upload an up-to-date copy of your child's immunisation certificate. You can download this from your myGov account.
- Child's birth certificate: You'll need to upload a copy of your child's birth certificate.
- Medical management plans: If your child has a chronic illness or medical condition (such as anaphylaxis, allergies or asthma) you will need to upload a copy of their medical management plan.
3. Complete the enrolment form
To complete the enrolment form:
- sign into My Family Lounge;
- select 'Add child' to upload the details for each child you want to enrol;
- select 'Start Enrolment';
- complete the online enrolment form.
You'll need to complete a separate enrolment form for each child that you want to enrol in our Before and After School Care programs and/or School Holiday programs.
When completing the enrolment form, remember to:
- choose the service you wish to enrol into;
- provide the contact details for the primary contact person and secondary contact person;
- upload your child's birth certificate;
- upload immunisation history statements and any medical management plans;
- input your billing information for the direct debit;
- read the terms and conditions;
- submit.
Once you've submitted the enrolment form for each child, you'll receive a confirmation email. You're now ready to make a Before and After School Care and/or School Holiday Program booking.
4. Book your child's place
We offer a number of care options at the Y:
- Before and After School Care (permanent or casual bookings)
- School Holiday Programs (casual bookings)
Permanent bookings guarantee your child has a place on your chosen days whereas casual bookings are subject to availability.
For School Holiday Programs please check the holiday program schedule on our website around four weeks before the start of each school holiday period.
Select your location to view their schedule. We recommend keeping the schedule open so you can refer to it while you make your booking.
Permanent bookings
- Sign into My Family Lounge.
- Go to 'Booking request' and select 'New request'.
- Select the service type you require ('Before School Care', 'After School Care' or both).
- Select your chosen centre and preferred days.
- Provide any details around your flexibility.
- Select 'Save'.
The centre will then review your permanent booking request and accept it if there's availability. My Family Lounge will update to show your request was accepted and we'll send you an offer of place via email. You'll need to accept the offer to secure your child's place.
Casual bookings (use this option for casual Before and After School Care bookings and School Holiday Programs)
- Sign into My Family Lounge.
- Scroll down to ‘Casual bookings’ and select ‘Add casual booking'.
- Select your child.
- Select your service (the location you want to book at).
- Select your room (e.g. Before or After School Care).
- Find the day you want to book in the calendar.
- Select 'Book selected day'.
- Accept the terms and conditions.
- If there's availability for your chosen day, your booking will be instantly accepted and will turn purple. You can view the booking under 'Casual bookings'.
- Repeat the above step to book any additional days (you can only book one day at a time).
- When you’ve made all your bookings, select ‘Save & exit’.
- You are now booked in and can view your bookings in My Family Lounge.
How to manage your booking
Casual bookings
If you need to change or cancel your booking, you can only do this via My Family Lounge. Changes cannot be made by phone or email. Read our enrolment changes information for more details.
Please note that we require at least seven days' notice for changes and cancellations to bookings. There will be no option to cancel if there are less than seven days until your booking and you will be charged for the service.
Permanent bookings
To change or cancel a permanent booking for Before and After School Care, you will need to email your centre to provide written notice. This must be done within the seven days' notice period.
Check your location's page for the contact email address.
Find out more about making enrolment changes.
