YMCA Children's Programs provides a range of resources and support services to help families manage their account.
This include advice on accessing the Child Care Subsidy, details on our fortnightly debit cycle and directions on updating bank details.
New to our programs? Follow our step by step guide to complete our enrolment and booking process.
Current families can sign into My Family Lounge to revise their booking and enrolment details.
Our Customer Service Team is available if your require support, reach out via the current families contact form or call them on (03) 8371 0500 during business hours.
You can read more about administration and accounts for early learning in the YMCA Children’s Programs Early Learning Family Handbook.
The Child Care Subsidy (CCS) helps eligible families access child care by partially subsidising the cost of daily fees. This guide advises families how they can access CCS when enrolled in our programs.
Our programs operate on a fortnightly debit cycle with payment withdrawn for the next two weeks of care booked. This page provides resources to assist families in managing the debit process.
Find out how to enrol your child in one of our Children's Programs, submit a booking request or update your details
Sign into My Family Lounge to manage your enrolment and bookings for YMCA Children's Programs