School holidays are a fun way for your child to create new experiences, make friends and learn from experienced educators.
Below are some of the most commonly asked questions we receive about our school holiday programs.
What are your opening and closing times?
Our Centre opening and closing times may vary, with some opening at either 6.30am or 7.00am. Closing time is usually 6.30pm. Please check with the OSHC Coordinator for exact times.
What do I do if my child is absent or running late?
A phone call is appreciated so we can let our staff know.
How do I find the centre’s phone, fax or email address?
This information can be found on each centre’s website profile. Go to our locations page to find your centre.
Where can I find messages and notices?
We communicate important messages and notices through email and through signage in the Before and After School Program room and on the sign-in table.
Do you provide an orientation process?
There is no formal orientation process, however you and your child are welcome to pay the site a visit prior to the program, or otherwise, on your child’s first day an educator will explain how the program runs and provide your child with a site tour.
What do we bring?
To ensure your child is comfortable and that our School Holiday Programs run smoothly, there are just a few things to remember.
Whilst our holiday programs offer a variety of activities, including cooking sessions, it is important that each child bring in their own food each day - a healthy morning and afternoon snack, as well as lunch.
Children with allergies attend our programs, and therefore we strictly enforce a nut-free environment, this includes peanut butter and Nutella.
YMCA adopts the SunSmart Policy during September until the end of April. Please ensure your child brings a sun-smart bucket hat in summer and a warm hat for outside play in winter.
Don’t forget their drink bottle too!
If you have any further questions about what to bring, read the Family Handbook for your local location.
What about medication
Only medication prescribed by a medical practitioner or a pharmacist with a chemist dispensing label will be administered. The medication must be in the original bottle or container with the child’s name, dosage details, health professional/pharmacist name and recently prescribed date clearly labeled.
Sick children who are receiving medication must have completed a full dose over a 24-hour period before recommencing care.
If a child requires medication to be administered during their time at the YMCA, please review our Family Handbook for instructions on processes we are required to complete.
What about immunisation?
Your child’s immunisation record or Immunisation Exemption Certificate must be provided to the coordinator on enrolment at the Centre. It is also your responsibility for Centrelink to have the relevant information to ensure access to child care benefits is not interrupted.
For more information, speak to the coordinator or refer to the Family Handbook.
Where can I find program information?
A School Holiday Program booklet is available four weeks prior to the holiday program start date (on the location's website, or in hard copy at the location).
What are your policies and procedures?
Go to our policies page.
How much does it cost?
Go to our bookings page.
How do I pay my fees?
Your fees are direct debited from your nominated account and are paid a fortnight in advance. We do not accept cash at the School Holiday Programs site. For more information visit our bookings page.
Do I have to pay for absent days?
Parents are required to pay fees for all absent days, including public holidays. Your child care subsidy can still be applied to the fees that are payable for days when your child is absent (for up to 42 absences per year).